Terms of service

Terms of Service

Last Updated: September 20, 2026

Welcome to Greatify Shop. These Terms of Service govern your use of our website and your purchase of products from Greatify Shop.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Greatify Shop

Greatify Shop is an online retail store serving customers in Pakistan.

Throughout these Terms, the words "Greatify Shop," "we," "us," and "our" refer to Greatify Shop. The words "you," "your," and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the operation or security of the website.

  • Submit false, misleading, or fraudulent information.

  • Use automated systems or methods to access the website in a way that could damage or interfere with its operation.

  • Copy, reproduce, modify, or distribute our website content without permission.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.

However, minor variations may occur due to:

  • Screen or device settings.

  • Photography and lighting conditions.

  • Manufacturing batches.

  • Packaging changes.

  • Supplier changes.

  • Availability of particular colours or variants.

Such minor differences do not necessarily constitute a product defect.

If we discover a significant error in the description, price, availability, or other information relating to a product, we reserve the right to correct the information and, where appropriate, contact customers who have placed an affected order.

4. Prices

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may be changed at any time without prior notice.

A price change will not affect an order that has already been accepted and confirmed by Greatify Shop, except where an obvious pricing or technical error has occurred.

Any applicable delivery charges will be displayed during the checkout process or communicated to the customer before order confirmation.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to verify your order details, including your name, phone number, delivery address, product selection, and payment method.

An order is considered accepted when Greatify Shop confirms the order for processing or dispatch.

We reserve the right to refuse or cancel an order in reasonable circumstances, including:

  • Product unavailability.

  • Incorrect or obvious pricing errors.

  • Incorrect product information.

  • Suspected fraudulent activity.

  • Repeated refused or undelivered Cash on Delivery orders.

  • Incomplete or incorrect customer information.

  • Delivery limitations.

  • Technical errors affecting the order.

If an order that has already been paid for is cancelled by us, the applicable amount paid by the customer will be refunded through an appropriate payment method.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are expected to provide accurate contact and delivery information and accept the order upon delivery.

Customers should not place COD orders without a genuine intention to receive them.

Repeated refusal or abandonment of COD orders may result in COD being restricted or unavailable for future orders.

This does not affect legitimate returns, refunds, or claims relating to defective, damaged, or incorrectly supplied products.

7. Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated at checkout or through our customer support channels.

Delivery times are estimates and may vary due to:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • Unsuccessful delivery attempts.

  • Unexpected logistical or operational issues.

  • Events beyond our reasonable control.

Greatify Shop is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address and a reachable phone number.

8. Failed Deliveries

If a courier is unable to deliver an order because the customer is unavailable, provides an incorrect address, refuses delivery, or otherwise prevents delivery, additional delivery charges may apply if the order needs to be dispatched again.

Repeated failed deliveries or refused COD orders may result in restrictions on future orders.

9. Returns, Refunds and Exchanges

Returns, refunds, exchanges, and replacements are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

The applicable return period, eligibility requirements, exclusions, return shipping responsibilities, and refund procedures are described in that policy.

10. Payments

Greatify Shop may offer one or more payment methods, including Cash on Delivery and online payment methods supported by our payment providers.

Payment availability may vary depending on the customer's location, order value, product, or other factors.

For online payments, payment processing may be handled by third-party payment providers. Greatify Shop does not store sensitive payment information such as complete card numbers unless explicitly stated.

Customers must provide accurate payment information and must only use payment methods they are authorized to use.

11. Promotions and Discounts

From time to time, Greatify Shop may offer discounts, promotional codes, bundles, giveaways, or other promotional offers.

Unless otherwise stated:

  • Promotional offers cannot be combined with other discounts.

  • Promotions may have specific eligibility requirements.

  • Promotional codes may have expiration dates.

  • We reserve the right to cancel or modify a promotion where necessary.

  • A promotional offer may not be exchanged for cash.

Specific terms displayed with a promotion will take precedence over these general provisions.

12. Intellectual Property

All content available on the Greatify Shop website, including but not limited to:

  • Logos and branding.

  • Product images.

  • Text and descriptions.

  • Graphics.

  • Website design.

  • Layout.

  • Product names.

  • Original marketing materials.

is owned by or licensed to Greatify Shop or its respective content providers and is protected by applicable intellectual property laws.

You may access and use the website for personal shopping purposes.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our website content without prior written permission.

13. Third-Party Services and Links

Our website may use third-party services, including payment processors, courier companies, analytics services, advertising platforms, and other technology providers.

We may also provide links to third-party websites.

Greatify Shop is not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Customer Information

When placing an order, you agree to provide accurate and complete information, including your name, phone number, email address where applicable, and delivery address.

You are responsible for ensuring that the information provided to us is accurate.

Our handling of personal information is governed by our Privacy Policy.

15. User-Submitted Content

If you voluntarily submit reviews, comments, photographs, testimonials, feedback, or other content to Greatify Shop, you agree that we may use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

You should not submit content that:

  • Is unlawful, fraudulent, threatening, abusive, or defamatory.

  • Infringes another person's intellectual property or privacy rights.

  • Contains malicious software.

  • Contains misleading or fraudulent information.

  • Violates applicable laws or regulations.

We reserve the right to remove user-submitted content that violates these requirements.

16. Prohibited Activities

You may not use our website or services to:

  • Commit or facilitate fraud.

  • Violate any applicable law or regulation.

  • Attempt to obtain products or services through deceptive means.

  • Interfere with the website's security or operation.

  • Introduce viruses, malware, or other harmful code.

  • Collect information about other customers without authorization.

  • Impersonate another person or organization.

  • Use our website for unauthorized commercial purposes.

17. Disclaimer

We make reasonable efforts to keep our website operational and our product information accurate.

However, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • Every product will always be available.

  • Website content will always be completely free from errors.

  • The website will be free from technical issues or harmful components.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, Greatify Shop will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or remedies that cannot legally be excluded or limited.

19. Events Beyond Our Control

Greatify Shop will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonab