Refund policy

Return & Refund Policy

Last Updated: September 20, 2026

At Greatify Shop, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are happy to assist with a return, replacement, exchange, or refund in accordance with the terms below.

1. Return Window

You may request a return or exchange within 7 days of receiving your order.

To be eligible, you must contact us within 7 days of delivery and provide your order number and relevant details about the issue.

Requests submitted after 7 days may not be accepted.

2. Eligible Returns

A product may be eligible for return if:

  • You received a damaged or defective product.

  • You received the wrong product or an incorrect quantity.

  • The product is materially different from what was described or shown on our website.

  • The product has a manufacturing defect that was present when you received it.

For eligible returns, Greatify Shop may offer a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

3. Change-of-Mind Returns

For products that are not defective, damaged, or incorrectly supplied, returns may be accepted at Greatify Shop's discretion.

If a change-of-mind return is approved:

  • The product must be unused and in resalable condition.

  • Original packaging, accessories, tags, manuals, and other included items must be intact.

  • The customer is responsible for the applicable return shipping costs.

  • Original shipping charges are generally non-refundable.

Certain products may not be eligible for change-of-mind returns due to their nature.

4. Products That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been used, washed, altered, damaged, or mishandled after delivery.

  • Products returned without their original packaging where the packaging is required for resale.

  • Products missing accessories, parts, tags, manuals, or other components.

  • Products damaged due to improper use or installation.

  • Products returned after the applicable return period.

  • Clearance, discounted, or final-sale products where the product listing specifically states that they are non-returnable.

  • Products that are specifically identified on their product page as non-returnable.

Additional product-specific return conditions may be mentioned on individual product pages.

5. Damaged Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the packaging, if applicable.

  • A brief description of the damage.

We may request additional photographs or information to assess the issue.

If the damage occurred before or during delivery and the claim is approved, Greatify Shop may arrange a replacement, exchange, or refund as appropriate.

6. Wrong Product or Missing Item

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we will work to provide the correct product or otherwise resolve the issue.

7. Return Shipping

If the return is due to an error on our part, such as:

  • Sending the wrong product;

  • Sending a defective product; or

  • Sending a product that arrived damaged,

Greatify Shop will generally cover the reasonable return shipping cost.

For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed.

Please do not send a product back without first contacting us and receiving return instructions.

8. How to Request a Return

To request a return, please contact our customer support team through the contact details provided on our website.

Include:

  1. Your order number.

  2. Your name and contact number.

  3. The product you wish to return.

  4. The reason for the return.

  5. Clear photographs or videos where applicable.

Our team will review your request and provide further instructions if the return is approved.

9. Inspection of Returned Products

All returned products are subject to inspection.

A return is not considered approved simply because the product has been shipped back to us. The product must meet the applicable eligibility requirements described in this policy.

If the returned product does not meet the requirements, Greatify Shop may decline the return and the product may be returned to the customer.

10. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Depending on the payment method and banking/payment-provider processing times, it may take additional business days for the refunded amount to appear in your account.

For Cash on Delivery (COD) orders, refunds may be processed through a suitable bank or digital payment method after the required payment details have been provided and verified.

11. Refund Amount

For an approved refund:

  • The eligible product amount will generally be refunded.

  • Original delivery charges may be non-refundable unless the return is due to an error, defect, or damage attributable to Greatify Shop.

  • Return shipping charges may be deducted where the customer is responsible for the return.

  • Any applicable deductions will be communicated to the customer before the refund is processed.

12. Exchanges and Replacements

Where available, Greatify Shop may offer an exchange or replacement instead of a refund.

Replacement products are subject to availability.

If the original product is unavailable, we may offer an alternative resolution, such as a refund or store credit.

13. Refused or Undelivered COD Orders

Customers placing Cash on Delivery orders are expected to accept delivery of their orders.

Repeated refusal of COD orders, providing an incorrect address or phone number, or otherwise preventing delivery may result in restrictions on future COD orders.

This does not affect legitimate return or refund rights for products that are defective, damaged, incorrect, or otherwise covered by this policy.

14. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

15. Important Note About Product Appearance

We make reasonable efforts to display product images and descriptions accurately. However, minor differences in colour, texture, packaging, dimensions, or appearance may occur due to lighting, photography, screen settings, manufacturing batches, or packaging changes.

Minor variations that do not materially affect the product's functionality or description may not qualify for a return.

16. Contact Us

If you have questions about a return, replacement, exchange, or refund, please contact Greatify Shop through the contact information provided on our website.

Greatify Shop
Website: Greatifyshop.com
Country: Pakistan

We aim to review return and refund requests as quickly as reasonably possible and provide customers with clear instructions throughout the process.

17. Policy Updates

Greatify Shop reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with the updated date.

By placing an order with Greatify Shop, customers acknowledge and agree to the applicable terms of this Return & Refund Policy, subject to any rights provided by applicable law.